It’s inevitable that even in the best environments, there will be conflict in the workplace. How you handle the conflict will be a testament to the leader that you are. The Center for Conflict Dynamics at Eckerd College created the Conflict Dynamics Profile (CDP), which provides self-awareness about what triggers conflict and how you respond to it. The focus of this instrument is conflict behavior.
By examining conflict behavior, you can choose constructive responses or destructive responses when conflict arises. Both types of responses lead to any of the 15 identified behaviors that then lead to task or people focused conflict. The translation here is does the behavior escalates or de-escalates the conflict?
The excitement around this report is understanding Hot Buttons. The CDP measures your possible irritation and frustration in these hot button areas: Unreliable, Overly-Analytical, Unappreciative, Aloof, Micro-Managing, Self-Centered, Abrasive, Untrust-worthy, and Hostile.
With a certified facilitator for the CDP debrief, you can anticipate how you would naturally react to the conflict so that you can plan a better, de-escalating approach. One Leadership Group offers both CDP reports to choose from, CDP-Individual or CDP-360 which includes a multi-rater questionnaire to get feedback from others.
Managers and individuals seeking to better handle their behaviors when faced with conflict
Program Delivery Options
There is a wide range of opportunities to take the Conflict Dynamics Profile including:
- Half Day Session or Full Day Session
- Open enrollment as public program
- Corporate Program at your site or off-site
- One-on-one session (in-person, phone or video conference)
The CDP examines conflict behaviors. At the conclusion of the session, attendees will:
- Understand how people respond to conflict
- Understand how to implement changing conflict behavior
- Identify which CDP identified Hot Buttons trigger your conflict behavior
- Develop strategies for “working through conflict” plan
Long Term Success
After the learning, the real work begins. Work one-on-one with a professional coach to create a long-term plan for successful relationship building. In Coaching for Application, principles and skills learned in the CDP session are reinforced through two to four coaching sessions for an additional fee. Visit Coaching for Application for more information.